- We put in a lot of time and love into handcrafting your Cats and Bows accessories and your satisfaction is very important to us!
- Any item that may have been damaged during shipping will be replaced immediately. For the same message us on Instagram with the full parcel opening video showing the defects.
- We accept exchanges if you ship the products back to our studio. In this case, you would bear the shipping costs to return the product and also for getting a new one in exchange.
- Our number one priority is for our customers to be absolutely 100% in LOVE with our bows! So please reach out if you're needing assistance.
Cats & Bows does NOT accept forced returns and these are non-refundable.