Return & Exchange Policy

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues

• Any item that may have been damaged during shipping will be replaced immediately. But only if you send us an unboxing video! 
• All we ask is that you drop us an email along with a photo & unboxing video of the damaged product and we will be happy to send you a new piece.

Exchange/Returns/Refunds 

• We put in a lot of time and love into handcrafting your Cats and Bows accessories and your satisfaction is very important to us!
• We are unable to accept returns or exchanges due to hygiene precautions.
• Our number one priority is for our customers to be absolutely 100% in LOVE with our bows! So please reach out if you're needing assistance. 
• Cats & Bows does NOT accept forced returns and these are non-refundable.