Cats&Bows provides a 100% quality guarantee on all our products. If for some reason you are not satisfied with your hair clips or headbands, we offer a 5 day return policy. To be eligible for a return, within the 5 day time period, your item must be unused and in the same condition that you received it, including original packaging. Please contact us at firstname.lastname@example.org within 5 days of receipt of goods to advise us that you wish to return the items. In your email request for a return please include the following information.
1. Order number
2. Title and description of product being returned
3. Reason for return
4. Your name and email address you ordered under.
Customers are responsible for return shipping charges for all returns. If you wish to return items for exchange, please be aware that new shipping charges will apply.
For refunds or exchanges on regular priced items, our policy lasts 5 days after the delivered date. After the 5 day period has passed, we can offer store credit for your return of unused regular priced items. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Refunds will not be given if an order is not received in time for purpose if it has been posted within standard processing times.
Additional non-returnable items:
Items purchased that are custom orders.
Sale items are final sale and cannot be refunded or exchanged.